Canvas Backpack in Bark

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We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy: Items can be returned within 30 days of receipt for a refund, store credit, or exchange, provided they are unused, unwashed, unaltered, and in their original condition with all tags attached. The original purchase receipt or proof of purchase must accompany the return. Personalized or customized items (e.g., hemmed, engraved, monogrammed) and items marked as final sale or clearance items discounted by more than 40% are non-refundable.

To initiate a return, please contact our customer service team with your order details. Items must be shipped back prepaid via a trackable carrier to ensure delivery. We do not accept COD (Cash on Delivery) shipments, and the customer is responsible for return shipping costs unless the return is due to our error. Shipping and handling fees are non-refundable. Please allow up to 3 business days for us to process your return once received, and refunds will be issued to the original payment method.

If you receive a damaged or defective item, please contact us immediately for assistance. We will cover return shipping costs for these items and ensure a replacement or refund. Exchanges are subject to product availability, and if the desired item is unavailable, a refund or store credit will be issued.

For any questions or further assistance, please contact our customer service team.